Terms & Conditions

Below are some of our data protection and privacy practices. If you have any questions about these practices, please contact us at [email protected]

What personal data do we collect?

We collect your name, email address, delivery address, and phone number when you place an order with us. We also collect payment information (including credit card numbers). All this information is necessary to process your order and deliver the flowers you have purchased.

We may also collect additional information from you, such as your date of birth or anniversary date. This information is not required to place an order, but it helps us personalize our service and offers for you. 

Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit Express Flowers and place an order on our website.

Cookies

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

We collect Device Information using the following technologies:

• "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier.
• "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the site.

Personal Information

Additionally, when you place an order or enter your credit card information on our website, we will collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

We use the Order Information that we collect to fulfill any orders placed on our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

• Communicate with you;

• Screen our orders for potential risk or fraud; and

• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We share your personal information for very limited reasons and situations. We engage certain trusted third parties to perform functions and provide services to our shop, such as shipping companies, payment processors, analytics providers, and email service providers. We will share your personal information with these third parties, but only to the extent necessary to perform these services.